Privacy Policy

Effective Date: May 15, 2026

Welcome to ReachMeLine (“Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and communication services, including Cloud PBX, Toll-Free Numbers, Local DID Numbers, SIP Trunks, Vicidial Hosting, VoIP services, and related solutions.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Billing information
• Business/company details
• Support communications

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Login activity
• Usage statistics

Communication Data

When using our VoIP or PBX services, we may process:

• Call logs
• Call recordings (if enabled)
• SMS logs
• SIP registration data
• Extension activity

2. How We Use Your Information

We use collected information to:

• Provide and maintain our services
• Process payments and invoices
• Configure PBX and VoIP systems
• Improve platform performance
• Provide customer support
• Detect fraud or unauthorized activity
• Send important service notifications
• Comply with legal obligations

3. Call Recordings & Communication Monitoring

Some services may include optional call recording or monitoring features. Customers are responsible for complying with all applicable laws regarding recording consent and communication monitoring in their jurisdiction.

ReachMeLine is not responsible for misuse of recording features by customers.

4. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

• Secure servers
• Firewall protection
• Encrypted communications
• Access control systems
• Regular monitoring and maintenance

However, no internet-based system can be guaranteed 100% secure.

5. Sharing of Information

We do not sell your personal information.

We may share information with:

• Payment processors
• Telecom carriers
• Hosting providers
• Legal authorities when required by law
• Technical partners necessary to deliver services

All third parties are expected to maintain appropriate confidentiality and security standards.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Remember preferences
• Enhance platform functionality

Users may disable cookies through browser settings.

7. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Call logs, billing records, and communication data may be retained for operational and compliance purposes.

8. User Responsibilities

Users are responsible for:

• Maintaining account security
• Protecting login credentials
• Using services legally
• Ensuring compliance with telecom regulations

Any misuse of services including spam, fraud, robocalling, or illegal activities is strictly prohibited.

9. Third-Party Services

Our platform may integrate with third-party providers including telecom carriers, payment gateways, CRM systems, and cloud infrastructure services.

We are not responsible for the privacy practices of external third-party platforms.

10. International Data Transfers

Depending on your location and service usage, your information may be processed or stored in different countries where our infrastructure or service providers operate.

11. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted through our support channels.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Us

If you have questions regarding this Privacy Policy or your data, please contact us through our official website:

15. Fraud, Spam & Legal Responsibility

We strictly prohibit the use of our services for spam, fraud, scam activities, phishing, harassment, illegal robocalling, or any unlawful activity.

If we detect or suspect that a user is involved in fraudulent activity, spam campaigns, abuse, or violation of any telecom regulations, we reserve the right to immediately suspend or permanently terminate access to our services without prior notice.

Users are solely responsible for their own activities, calls, messages, campaigns, customer data, and compliance with local and international laws and regulations. In case of any legal dispute, complaint, investigation, penalty, or regulatory action arising from the user’s activities, we shall not be held responsible or liable.

Our platform may use third-party telecom providers and cloud communication services including Twilio. Any compliance inquiries, carrier restrictions, suspensions, or telecom-related responses may also be governed by Twilio’s policies and regulations.